When a physiotherapist is delivering his treatment to the patient, he should we well aware of the fact that modality and exercises are not the only essential but other things should also be taken in to mind.
What is the state of mind of patient is very important. This is also important for effectiveness of the session you are going to deliver to patient.
Always start your sessions with a light talk. how about patient will give you a fare idea of his health status. Try to learn about the behavior of your patient special in case of invalid patient. They only not need your treatment but also want to seek your care and attentions, sometime they may share their feeling to you which even they cant share to their family members.
Always remember while dealing with your patient in emotional situation always deal professionally.
Emotional relations to patient should be in a professional boundary.